UX designer with six years' experience in public-facing digital services and e-commerce. Plans and runs her own research, turns findings into tested Figma prototypes and designs to WCAG 2.2 AA from the first sketch. Recently redesigned a benefits application form that cut abandonment by a third and halved calls to the help desk.
Experience
UX Designer · Clydeworks Digital, Glasgow
2022 – Present
Redesigned a 14-step council benefits application after 22 usability sessions; abandonment fell from 46% to 31% and help-desk calls about the form dropped by 52%.
Ran accessibility audits on three live services and fixed 120+ WCAG issues with developers, passing an external AA audit first time.
Built a shared Figma component library of 85 components with documented states, cutting design-to-build time on new pages by about 40%.
Set up a research participant panel of 300 residents, including screen-reader and low-vision users.
Junior UX/UI Designer · Thistle & Pine Home, Edinburgh
2020 – 2022
Simplified the mobile checkout from five screens to three; mobile conversion rose from 1.8% to 2.6% over the following quarter.
Ran fortnightly A/B tests with the growth team and kept a findings log that product managers used to prioritise the roadmap.
Designed the returns flow that reduced "where is my refund" emails by 30%.
Education
BA (Hons) Interaction Design · Glasgow School of Art
2016 – 2020
Degree show project on wayfinding for people with dementia.
Skills
Research
usability testing, user interviews, card sorting, survey design
Design
Figma, prototyping, design systems, information architecture
Certified Professional in Accessibility Core Competencies (CPACC) · IAAP2023
Projects
Accessible bus timetable concept
2021
Self-initiated case study testing large-type and audio timetables with 12 older passengers; shortlisted for a regional design award.
Languages
English — Native
French — Intermediate (B1)
Additional information
Co-organiser of a monthly UX meetup for designers in Glasgow (2022 – Present).
Three summary options
Start from the one closest to where you are now.
Junior designer
Junior UX designer with a degree in interaction design and a six-month placement in an in-house product team. Ran 15 usability tests on a booking app and turned the results into a redesign the team shipped. Looking for a role with strong research practice and design critique.
Senior designer
Senior UX designer with eight years across fintech and healthcare. Leads research and design for a product used by 2 million patients, mentors three designers and owns the accessibility standards for the design system. Known for turning messy research into decisions teams can act on.
Graphic to UX
Graphic designer moving into UX after two years designing web pages and campaigns. Completed a UX certificate, ran interviews and tests for three portfolio projects, and redesigned a charity's donation page that lifted completed donations by 19%. Brings strong visual craft to research-led work.
Keywords to include
Use the ones that are true for you, inside real sentences.
User research
Usability testing
Figma
Prototyping
Wireframing
Information architecture
Design systems
WCAG
Accessibility
User journeys
What recruiters look for
Tips for this role, with the kind of numbers that count.
Put the outcome next to the design
Hiring managers want to know what your work changed. "Redesigned the checkout" says little; "cut mobile checkout to three screens and lifted conversion from 1.8% to 2.6%" shows judgement and impact. Use task completion, error rates, conversion or support contacts.
Show the research behind decisions
Say how many sessions or interviews you ran, with whom, and what you changed because of them. "22 usability sessions, including screen-reader users" tells a reader you test with real people rather than designing from taste alone.
Make accessibility concrete
"Passionate about accessibility" is a claim; "fixed 120+ WCAG issues and passed an external AA audit" is evidence. Name the standard, the assistive technology you test with and one result, such as fewer failed form submissions.
Link a portfolio with case studies
Recruiters open the portfolio before they finish the CV. Two or three case studies showing the problem, your process, the trade-offs and the measured result beat twenty polished screens. Put the link in your header and make sure it works on a phone.
Credit the team, name your part
Design work is shared with product managers and developers. Write "led research and interaction design" or "owned the component library" so a reader knows which part was yours, without inflating it into a solo achievement.
Make this CV yours
Answer one question at a time; the assistant fills each section and never invents numbers.
Keep it clean and readable rather than decorative. Many companies pass CVs through applicant tracking systems that struggle with columns, icons and text inside images. Show your visual skill in the portfolio and let the CV prove clear hierarchy and good writing.
How do I show impact when I couldn't measure the results?
Use what you did observe: tasks that testers completed after the redesign, errors that disappeared in the next round, or support emails that stopped. "8 of 10 participants completed the new form unaided, up from 4" is a valid result even without live analytics.
Do I need to list every design tool I know?
No. Name the tools teams hire for, such as Figma, a prototyping tool and a research platform, then stop. Methods matter more than software: usability testing, interviews, information architecture and accessibility are the terms recruiters search for.
