How Visitor Messages Are Counted

What uses a message, and when your allowance resets.

How it works

One answer, one message

Every answer your twin gives a visitor uses one message. Your own Twin Advisor chat never does.
Your plan includes a monthly allowance — Free 5, Standard 500, Premium 1,000 — that starts fresh each calendar month.
The allowance is shared by all your CVs.
Messages you've bought are used only once the month's allowance is gone, and they never expire.
The counter at the top of the panel, such as 3/5, shows what's left; point at it for the details.

Good to know

A page that's switched off uses nothing — nobody can chat with it.
Deleting a conversation doesn't give its messages back.
When few are left, your Dashboard says how many remain this month. At zero it shows Your twin has stopped answering visitors: your page stays online, but new questions go unanswered.
Each visitor can send at most 100 messages a day, so one person can't use up your allowance at once.

FAQ

Do unused messages roll over?

The monthly allowance doesn't: it starts fresh each month. Messages you buy do — they stay until you use them.

Does reading my visitor chats use messages?

No. Only your twin's answers to visitors count.