Friendly, organised receptionist with three years on busy front desks in a dental practice and a city-centre hotel. Manages diaries for six clinicians, takes payments and handles 120+ calls and arrivals a day without losing the personal touch. Cut failed appointments by over a third with a reminder routine, and keeps patient records accurate and confidential.
Experience
Dental Receptionist · Mumbles Bay Dental Care, Swansea
2024 – Present
Manage appointment books for four dentists and two hygienists in Dentally, booking around 90 patients a day.
Reduced failed appointments from 9% to 5.8% by introducing text and phone reminders 48 hours ahead.
Take NHS and private payments and set up payment plans, balancing the till every day without a single discrepancy.
Updated medical-history and consent records for 2,400 patients ahead of a Healthcare Inspectorate Wales visit.
Trained two new receptionists on the booking system and the practice's complaints procedure.
Front Desk Receptionist · The Quayside Hotel, Swansea
2023 – 2024
Checked in and out up to 140 guests a day at a 96-room hotel using Opera PMS.
Kept a 4.7 out of 5 average for front-desk service in guest reviews across the year.
Settled booking and billing complaints at the desk, cutting escalations to the duty manager by about a quarter.
Education
Level 3 Extended Diploma in Business · Gower College Swansea
2020 – 2022
Grades: Distinction, Merit, Merit.
Skills
Front desk
appointment scheduling, telephone and email handling, payments and cash handling, complaint resolution
Systems
Dentally, Opera PMS, Microsoft 365, card terminals
Compliance
UK GDPR, patient confidentiality, recall and consent records
Certificates
Level 2 Certificate in Customer Service · City & Guilds2023
Emergency First Aid at Work · St John Ambulance Cymru2025
Languages
English — Native
Welsh — Conversational
Additional information
Weekend volunteer at a local food bank, organising a rota of 15 volunteers.
Three summary options
Start from the one closest to where you are now.
First job
College leaver with a Level 3 business diploma and two years of weekend work in a busy café. Comfortable with tills, phones and queues, quick to learn new systems and calm with upset customers. Looking for a first receptionist role in a medical or office setting.
Medical receptionist
GP surgery receptionist with five years in a 12,000-patient practice. Handles the morning phone rush, directs requests to the right clinician using agreed protocols and processes repeat prescriptions accurately. Helped launch online booking, which moved a third of appointment requests off the phone line.
Corporate front-of-house
Front-of-house receptionist with four years in corporate offices. Welcomes 200+ visitors a week, manages meeting rooms and couriers, issues security passes and keeps reception client-ready. Known for remembering names, staying composed during fire drills and solving problems before they reach a manager.
Keywords to include
Use the ones that are true for you, inside real sentences.
Front desk
Appointment scheduling
Customer service
Telephone handling
Booking system
Payment processing
Data protection
Patient confidentiality
Microsoft 365
Complaint handling
What recruiters look for
Tips for this role, with the kind of numbers that count.
Count what you handle each day
Calls, arrivals, check-ins and appointments booked are easy to estimate and show the pace you can keep. "Handled 120+ calls and arrivals a day" tells a manager you will cope with a Monday morning.
Name the booking system
Practices and hotels hire faster when you already know their software. Write the exact names, such as Dentally, SOE, EMIS or Opera PMS, and say what you did in them: bookings, recalls, payments or end-of-day reports.
Prove reliability with numbers
Fewer missed appointments, a till that always balances or zero data-protection incidents are real achievements at a front desk. Give the before-and-after figure where you have one, for example "failed appointments down from 9% to 5.8%".
Describe one difficult moment calmly
A single bullet about handling a complaint or an anxious patient shows the soft skills every advert asks for. Keep it factual and short: what happened, what you did and how it ended.
Match the setting you're applying to
A dental practice wants confidentiality, payments and recalls; a hotel wants check-ins, upselling and reviews; an office wants visitors, security and meeting rooms. Reorder your bullets so the most relevant ones come first each time.
List checks and certificates with years
Medical, dental and school receptions often ask for a DBS check, and first aid is welcome almost anywhere. Add the year each one was issued so the employer can see at a glance that they are current.
Make this CV yours
Answer one question at a time; the assistant fills each section and never invents numbers.
What should a receptionist CV include with no reception experience?
Use any job where you served people: retail, hospitality, volunteering or school roles. Show the same skills a front desk needs, such as answering phones, handling money, staying calm in queues and keeping things organised. A short customer-service certificate can help fill the gap.
Should I mention my DBS check on my CV?
If you hold a current one and you are applying to a medical, dental, school or care setting, yes. Write the level (basic, standard or enhanced) and the year it was issued. Leave out the certificate number; the employer will ask for it later if needed.
How do I make hotel reception experience fit a medical receptionist job?
Lead with what carries over: busy phones, bookings, payments, complaints and discretion about guests. Then show you understand the difference by mentioning any medical terms, patient systems or data-protection training you have. A practice manager mainly wants to know you will be calm, accurate and discreet.
